FAQ's

Can I return my items?

Yes, you can return your items! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you need to initiate a return, please reach out to us at dlaroeusa@gmail.com.

Why does copper jewelry darken over time?

Copper naturally oxidizes when exposed to air, moisture, and oils from your skin. This patina is normal and adds character, but if you prefer a shiny look, it’s easy to restore.

How do I clean my copper jewelry at home?

Try this simple method:

• Mix lemon juice or vinegar with a pinch of salt.

• Dip a soft cloth in the solution and gently rub the copper.

• Rinse with warm water and dry thoroughly with a clean cloth.

Can I use baking soda to clean my jewelry?

Yes! Make a paste with baking soda and water. Rub it onto the jewelry with your fingers or a soft toothbrush, then rinse and dry well.

Can I request custom pieces?

Most definitely! We love creating custom, one-of-a-kind designs. Reach out through our Custom Order page, and we’ll work with you to bring your vision and energy into a wearable piece.

How long does shipping take?

Shipping times can vary based on the method you choose. Generally, we offer standard shipping which takes about 5-7 business days, expedited shipping for 2-4 business days, and overnight shipping for next business day delivery. Please note that these are estimates and can vary based on your location and the shipping carrier.

Do you offer international shipping?

Yes, we do offer international shipping! Please note that shipping rates and delivery times will vary based on the destination. Any customs duties or taxes incurred upon delivery are the responsibility of the customer.

How can I track my order?

Once your order has shipped, you will receive an email notification with tracking information. If you do not receive this email, please check your spam folder or feel free to contact us for assistance.

What if I entered the wrong shipping address?

Please ensure that your shipping address is accurate before placing your order. If you notice an issue with the address after placing your order, contact us immediately. Unfortunately, we are unable to change the address once the order has been shipped.

What if I have more questions?

If you have any other questions or concerns, please don’t hesitate to reach out to our customer support team at dlaroeusa@gmail.com. We’re here to help and ensure you have a great experience with us!